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Secret Customer Articles
By admin on 6/27/2012 1:10 PM


Successfully running a retail business in this day and age is not easy. The retail industry in Australia has grown very competitive over the last few decades. The problem is that the dominant majority of your competitors carry more or less the same kind and quality of products you offer at your retail store, and at more or less the same prices. So it is really tough to stand out from your competitors. It’s tough to stand out from your competitors, not impossible. You can give your retail store an edge over your competition by providing superior customer service. But superior customer service comes with superior retail training of your staff.

By admin on 6/27/2012 1:05 PM
As a good employer you should trust your employees. But being a good employer and trusting your employees doesn’t mean you should turn a blind eye to employee fraud, employee dishonesty or employee theft at your business establishment. In fact, if you suspect that any of your employees is stealing from you, committing some kind of fraud, or is being dishonest in some other way; you should take immediate action to stop the theft or fraud. That’s because such thefts and frauds are costing your business. Many business experts today believe that employee dishonesty may be one of the major reasons why businesses fail.
By admin on 6/20/2012 8:39 AM
Good customer service is the key to success in business! You may have often heard or read that expression. In fact, the one mentioned above is a favourite with business gurus. But have you ever given serious thought to improving the customer service provided by the Customer Service Representatives and other employees of your company? Have you considered the benefits an improved customer service can fetch for your business? In this blog post we will discuss five reasons why you should take an intitiative to improve the customer service provided by the Customer Service Representatives and other employees of your company.
By admin on 6/20/2012 8:35 AM
Okay, so you are looking for a part-time job. Have you considered mystery shopping? No? Well, you should. That’s because unlike traditional part-time jobs mystery shopping gives greater flexibility in work hours, is less hectic and above all, pays quite reasonably. Let’s see why you should consider becoming a mysteryshopper. . . . .
By admin on 6/13/2012 3:42 PM
As the owner of a hospitality business you obviously understand the importance of hospitality training for improving the performance of your staff and for enabling them to provide better customer service to your patrons. You are also keenly aware of the role of hospitality training in increasing customer satisfaction and the accompanying revenue. But the million dollar question is: Are you as sure about the kind of hospitality training program that best suits the hospitality training needs of your staff? Or are you as confused as tens of thousands of hospitality business owners across the country? Yes, there are tens of thousands of hospitality business owners in Australia who, just like you, are suffering from the dilemma of determining the kind of hospitality training program that is most suitable for their staff.
By admin on 6/13/2012 3:40 PM
Good customer service is the key to success in the restaurant business. Good food makes up only part of the customer experience at a restaurant. Things like the way the maître d’ at your restaurant greets patrons, the length of time for which patrons are kept waiting at the bar before their table is ready, the time it takes for the food to arrive, the manner in which waiters pour drinks for patrons, etc., greatly determine how customers perceive your restaurant and its customer service.
By admin on 6/4/2012 6:26 PM

A Good Day in the Life of a College Student Mystery Shopper. . . . .

The steady, piercing beep of Stacy’s bedside alarm clock wakes her up. She reaches for the alarm clock, presses the snooze button and goes back to sleep. The alarm beeps again after a while and she does the exact same thing. She sleeps till the last minute and then runs off to her Trigonometry class. After her second class she stops at the library and flips open her (newly purchased) laptop. Last night she had accepted a mystery shopping assignment to check out a new online bookstore. She goes to the site and browses the online bookstore. She finally makes a purchase, making careful note of the various things she is to check. She also jots down some notes to help her remember the things she is to give feedback about.

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