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Secret Customer Articles
By admin on 2/26/2013 9:44 AM
We have been receiving lots of requests recently to do a piece on the things a secret shopper would typically take note of during a mystery shop in order to help the business improve the service it provides to its customers. So, we’ve decided to do a blog post that covers the most common things secret shoppers take note of when they walk into a retail store or any other business establishment. Generally, a secret shopper is given a certain set of guidelines and is asked to take note of everything on the given list and see if all those things are being done. After the mystery shop is complete, the secret shopper is required to fill out a report in order to provide feedback.

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