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Secret Customer Articles
By admin on 3/28/2013 10:49 AM

Today, mystery shopping has become a full-fledged industry in Australia. Mystery shopping isn’t merely a popular pastime anymore – it is a steady source of additional income for thousands of people across the country. Two main reasons behind its growing popularity are that it’s easy to mystery shop and a mystery shopper gets paid very well for a mystery shop, considering the effort to income ratio.

By admin on 3/2/2013 10:35 AM
As the owner of a growing company you can never underestimate the importance of good customer service. There may have been a time in history when customers were not very particular about customer service. They readily transacted with businesses where the owners or staff were not very friendly and helpful, so much so that even the grumpiest of business owners were able to maintain a steady and somewhat decent number of customers. However, times have changed dramatically since then. Today, customers expect nothing short of the best complete package from businesses, which includes excellent products and/or services and top quality customer service.

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