Today, mystery shopping is amongst the fastest growing industries in world. This boom in the industries began a couple of decades earlier and has not yet subsided. The reason being that more and more businesses are making use of mysteryshoppers to get honest and reliable feedback to identify the various issues keeping them from providing excellent customer service.
Learning proper telephone etiquette is an integral part of hospitality training. Answering the telephone in a proper and professional manner may seem simple, but it is not to be taken lightly. If your customer service representatives are not properly trained to answer telephone calls, they might be turning away business worth thousands of dollars due to their rude and unprofessional conversations with prospective and existing customers. On the other hand, if your customer service representatives are well-trained and answer telephone calls in a professional manner, they will be able to generate repeat business and positive reviews from customers by making them feel welcome. We will discuss some tried and tested telephone answering tips that will surely improve your customer service representatives’ interaction with customers on the phone.
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