Mystery shopping companies are agencies that provide businesses with valuable insights into the customer experience and service quality at their locations. They employ mystery shoppers who pose as regular customers and assess various aspects of the customer journey, such as staff interactions, store cleanliness, and adherence to company processes and policies.
Mystery shopping companies are agencies that provide businesses with valuable insights into the customer experience and service quality at their locations. They employ mystery shoppers who pose as regular customers and assess various aspects of the customer journey, such as staff interactions, store cleanliness, and adherence to company processes and policies. One of the key