Tag: Mystery Customer

Age Compliance – An Unconventional But Valuable Use of Mystery Shopping Written by  Marianne Hynd Source: http://ezinearticles.com/?Age-Compliance—An-Unconventional-But-Valuable-Use-of-Mystery-Shopping&id=3546524   Mystery shopping services are typically used to measure employee performance or customer service levels. However, a more unconventional use for this service is compliance checks. Age compliance is a big concern for businesses, and taking a proactive approach will

An established shopper program can be the answer for customer service management Written by Gary Harper Source: http://www.quirks.com/articles/a1998/19980103.aspx?searchID=622320894&sort=5&pg=1   Recipe for mystery shopping success: Take one individual shopping experience, combine hundreds to thousands more. Add a full scoop of measurement, analysis and reporting using a full-service program. Repeat, to create a cycle that sets the stage for

Association creates new standards for mystery shopping industry Written by Jen Chamberlain Source: http://www.quirks.com/articles/a1999/19990104.aspx?searchID=622320894&sort=5&pg=1   Though mystery shopping has been used for over 40 years, only recently did the industry band together to form a trade association. Established in October 1998, the Mystery Shopping Providers Association (MSPA) already boasts a membership of more than 85 mystery shopping

Benefits of Mystery Shopping 1.   Written by  Rosa Miller    Source: http://ezinearticles.com/?Benefits-of-Mystery-Shopping&id=3615211     Mystery shopping is a secret way to test the performance of your employees. Many businesspersons assume that the success of an organization depends on advertising and marketing or on creating a brand name. However, brand awareness or popularity is not the end

Benefits of Mystery Shopping For Secret Shoppers Written byJoseph Then Source: http://ezinearticles.com/?Benefits-of-Mystery-Shopping-For-Secret-Shoppers&id=42712   Mystery shoppers are people who are hired to scrutinize employees, products and customer services of any organization. The benefits that they get from mystery shopping are: They enjoy doing a job that’s fun and frolic. Mystery shoppers shop because they enjoy doing that.

Can Mystery Shopping Improve the Banking Sector? Written by John A Denver Source: http://ezinearticles.com/?Can-Mystery-Shopping-Improve-the-Banking-Sector?&id=8547644 In today’s world of cut-throat competition, it is usual for banks to spend big dollars on marketing to lure new customers. But as a bank manager, are you getting enough ROI on your marketing expenses? If your business is not growing as

Chiropractic Marketing Ideas – Mystery Shopping Written by Drew Stevens Source: http://ezinearticles.com/?Chiropractic-Marketing-Ideas—Mystery-Shopping&id=6077648 Are you having issues retaining patients? Do you question why patients never make a second or third appointment? Just the other day I visited a chiropractor to assist them with chiropractic marketing issues. Upon arrival there were children screaming, a receptionist the flat out

Clandestine Tools of Mystery Shopping Written by Charles Charles Moore  Source: http://ezinearticles.com/?Clandestine-Tools-of-Mystery-Shopping&id=3310787 These days, mystery shopping is being increasingly used by most brand conscious companies. Mystery shopping also referred to as Secret Shopping is opted for to ensure the highest standards of customer service. It also helps the company do a reality check on whether the