How should we set up our mystery shopping program?
How should we set up our mystery shopping program? Written by Greg Cole Source:http://www.quirks.com/articles/a2000/20000107.aspx?searchID=622320894&sort=5&pg=1 A list of questions to consider For most companies considering the initial implementation of a mystery shopping program, confusion rules. There is frequently no one involved in the process who has much experience designing or using a program and therefore there is