Tag: Secret Shopper

  Some of the immediate and direct benefits of a secret customer program designed by Secret Customer Australia are:   Determination of Customer Satisfaction Levels A secret customer program designed by Secret Customer Australia will enable you to determine whether your customers are satisfied with your products or services or not—and if not, why not?

Benefits of Secret Customer Programs   Credible surveys show that 90% of dissatisfied customers, especially retail customers, don’t make a formal complaint, but rather change their shopping location or service provider. So if your profits are plummeting rapidly while your competitors are rolling in cash, it only means ONE thing – you’re losing your customers!